As the holiday season draws near, we want to ensure that our clients and customers are well-informed about Paceweb’s Christmas operating hours and support availability. At Paceweb, we understand the importance of seamless service, even during the festive period. Therefore, we’ve made adjustments to ensure that while our team enjoys a break, you’re still able to get support when needed.

Christmas and New Year Operating Hours

During the Christmas period, Paceweb will be closed for business on Christmas Day (25th December) and Boxing Day (26th December). We hope that everyone has the chance to spend quality time with loved ones, reflect on the past year, and relax before the new year begins.

However, to continue providing you with the best service possible, our ticket support and live chat will be available during limited hours between 8 am and 8 pm throughout the holiday period, from 24th December to 6th January. Although our offices will be closed for the holidays, we’ll remain operational behind the scenes to assist with any urgent queries, technical issues, or inquiries you may have.

How to Reach Us During the Holidays

If you have an urgent matter, please don’t hesitate to contact us via our ticket system or live chat. While the response time may be slower than usual due to reduced staffing, we will do our best to ensure all queries are addressed within the operational hours.

Here’s how you can reach us:

• Live Chat: Available from 8 am to 8 pm
• Ticket Support: Submit a ticket, and our team will respond within the working hours.

We recommend submitting any non-urgent queries before the holiday break to ensure quicker responses. If your issue requires immediate attention, don’t worry—our support team will be here to help.

Why We Adjust Our Hours

The holiday season is a time to recharge, so we adjust our operating hours to allow our staff to enjoy a much-needed break. However, we also recognise the importance of keeping things running smoothly for our clients. Whether you need support with a website issue or help with your hosting account, Paceweb’s team will be ready to assist during the limited hours.

We’ve planned carefully to ensure that we provide support when needed, but we also want to maintain the well-being of our employees. By keeping our support hours limited, we strike a balance between delivering service and respecting personal time.

Plan Ahead for a Smooth Holiday Season

We encourage all our customers to plan ahead for the holiday season, ensuring that any urgent matters are addressed before we close on Christmas Day and Boxing Day. If you know you’ll need assistance with any projects, website updates, or hosting issues, please get in touch before the holidays begin.

Additionally, we advise that any time-sensitive work or issues be communicated to us as soon as possible to avoid delays during the break.

Thank You for Your Support

As we approach the end of the year, we would like to take a moment to express our gratitude for your continued support throughout 2024. It’s been a fantastic year for Paceweb, and we’re incredibly thankful for the trust you’ve placed in us. We’re looking forward to continuing to serve you in the new year.

From all of us at Paceweb, we wish you a very Merry Christmas and a Happy New Year. We hope that you have a joyful, restful, and prosperous holiday season.

If you need further information about our services, updates, or support, feel free to contact us before the holiday break, or check out our website for more details.