Terms and Conditions, Cancellation, Cooling Off Period, and Refund Policy
Last Updated: 4th January 2024.
1. Services
1.1. We will provide you with WordPress web design services as described in the selected package.
1.2. Any additional services requested by you will be subject to additional charges.
2. Payment:
2.1. You agree to pay the monthly fee for the selected package on the agreed-upon date.
2.2. Failure to make payments on time may result in suspension or termination of services.
2.3. All payments are non-refundable, unless under exceptional circumstances.
3. Content:
3.1. Our team will hold regular meetings with the client to discuss website content requirements.
3.2. You agree to cooperate with our team and provide necessary input and guidance during these meetings.
3.3. Based on the discussions and inputs provided by you, our team will compile and create the necessary content for the website.
3.4. You warrant that all content provided during these meetings does not infringe any third-party rights.
3.5. We reserve the right to reject any content that we deem inappropriate or offensive.
4. Intellectual Property:
4.1. We retain ownership of all intellectual property rights, including designs, templates, and code developed by us.
5. Modifications and Updates:
5.1. We may perform updates and modifications to the website to maintain functionality and security.
5.2. You may request minor modifications to the website within the scope of the selected package.
5.3. Additional charges may apply for significant modifications.
6. Termination:
6.1. You may cancel the services at any time by providing written notice to us.
6.2. Should the customer wish to cancel the agreement, all services will be terminated, and the customer will no longer have a website.
6.3. Any domain names that are obtained through Paceweb will remain property of Paceweb, unless the client decides to purchase the domain name from Paceweb.
6.4. Upon cancellation, you agree to cooperate with us to facilitate the transition of services, including the transfer of domain and website assets, if applicable.
7. Cooling Off Period:
7.1. You have a cooling off period of 14 days from the date of signing this agreement during which you may cancel the services without any penalty.
7.2. If you choose to exercise your right to cancel during the cooling off period, you must provide written notice to us.
7.3. If any services have been rendered during the cooling off period, you may be liable to pay for those services.
8. Refund Policy:
8.1. Refunds will only be provided in accordance with the terms outlined in this policy.
8.2. No refunds will be provided after the cooling off period has expired.
8.3. Refunds will not be provided for any domain registration fees, third-party software licenses, or other non-recoverable expenses incurred on your behalf.
8.4. Refunds will be processed within 30 days of receiving a valid cancellation request.
8.5. Refunds will be issued using the same method of payment used for the initial transaction.
9. Guarantees:
9.1. We guarantee to provide you with high-quality WordPress web design services as per the selected package.
9.2. We guarantee to hold regular meetings with you to discuss website content requirements and ensure your satisfaction.
9.3. We guarantee to maintain the security and functionality of your website through regular updates and modifications.
10. Limitation of Liability:
10.1. We will not be liable for any indirect, incidental, special, or consequential damages arising out of or in any way connected with the use of our services.
10.2. Our liability for direct damages shall be limited to the total amount paid by you under this agreement.
11. Confidentiality:
11.1. Both parties agree to keep confidential any proprietary or confidential information disclosed during the term of this agreement.
12. Governing Law and Jurisdiction:
12.1. These Terms shall be governed by and construed in accordance with the laws of England and Wales.
12.2. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Chargebacks and Disputes:
13.1. If you initiate a chargeback or dispute with your bank or payment provider, we reserve the right to suspend your services immediately.
13.2. Any outstanding fees owed to us, including but not limited to chargeback fees, will remain payable by you.
13.3. We may take legal action to recover any outstanding fees, and you may be liable for all associated costs and expenses.
14. Entire Agreement:
14.1. These Terms constitute the entire agreement between the parties and supersede all prior agreements and understandings.
By engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, Cancellation, Cooling Off Period, and Refund Policy.