Returns Policy

We understand that sometimes you may need to return a product you have purchased from Paceweb Shop. We strive to make our returns process as easy and hassle-free as possible. Please take a moment to familiarize yourself with our returns policy outlined below.

1. Return Eligibility:

    • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
    •  Any items that are not in their original condition or are damaged due to misuse or negligence will not be eligible for a return.

2. Timeframe:

    • You have 30 calendar days from the date of purchase to initiate a return.
    • After 30 days, unfortunately, we cannot offer you a refund or exchange.

3. Return Process:

    • To start a return, please contact our customer service team via email or phone. They will provide you with further instructions on how to proceed.
    • Please include your order details, such as the order number and the reason for the return.

4. Refund:

    • Once we receive the returned item(s), we will inspect them to ensure they meet the eligibility criteria.
    • If the return is approved, we will process the refund back to the original payment method used during the purchase.
    • Please note that shipping costs are non-refundable.

5. Exchanges:

    • If you wish to exchange an item for a different size, colour, or a different product altogether, please contact our customer service team directly.
    • We will assist you in placing a new order for the desired item and provide you with instructions to return the original item.

6. Return Shipping:

    • Buyers are responsible for paying the return shipping costs unless the return is due to a product defect or an error on our part.
    • We recommend using a trackable shipping service or purchasing shipping insurance when returning items, as we cannot guarantee that we will receive your returned item.

7. Damaged or Defective Items:

    • In the event that you receive a damaged or defective item, please contact our customer service team immediately.
    • We will arrange for the return or exchange of the item at no additional cost to you.

Please note that our returns policy applies only to purchases made directly from Paceweb Shop.

If you have purchased our products from a third-party retailer, such as ebay or etsy shop, please refer to their respective returns policy.

If you have any questions or concerns regarding our returns policy, please do not hesitate to get in touch with our customer service team.

We are here to assist you and ensure your shopping experience with Paceweb Shop is a positive one.