Returns Policy for Special Order Items, Custom Products, and Personalised Products

At Paceweb Shop, we strive to offer you a seamless and satisfactory shopping experience. This includes our commitment to ensuring that you are completely satisfied with your special order items, custom products, and personalised products. Please read our returns policy below for more information regarding these items:

1. Special Order Items:

• • Special order items are products that are not typically stocked in our inventory and are specifically ordered for you.
  • These items are made to your exact specifications and may include unique colours, sizes, or features.
  • Due to their personalized nature, special order items cannot be returned or exchanged, except in cases where the item arrives damaged or faulty.
  • If your special order item arrives damaged or faulty, please contact our customer support within 48 hours of delivery to initiate a return or exchange.

2. Custom Products:

• • Custom products are items that are made specifically for you based on your chosen design, specifications, or personalization options.
  • As these products are tailored to your preferences, we cannot accept returns or exchanges unless the product is damaged or faulty.
  • In the unfortunate event that your custom product arrives damaged or faulty, please contact our customer support within 48 hours of delivery to initiate a return or exchange.

3. Personalised Products:

• • Personalised products are items that are customized with your chosen text, initials, monograms, or photos.
  • Please carefully review your personalization details before placing an order, as we cannot accept returns or exchanges for personalised products unless they are damaged or faulty.
  • If your personalised product arrives damaged or faulty, please contact our customer support within 48 hours of delivery to initiate a return or exchange.

4. Damaged or Faulty Items:

• • If you receive a damaged or faulty special order item, custom product, or personalised product, please contact our customer support as soon as possible.
  • We may request photo evidence of the damage or fault, so please retain the original packaging for inspection purposes.
  • Once we have assessed the issue and confirmed the damage or fault, we will arrange for a return or exchange at no additional cost to you.

Please note that our general return policy, as outlined in our Terms and Conditions, applies to all other non-special order, non-custom, and non-personalised items.

Should you have any questions or concerns regarding our returns policy for special order items, custom products, or personalised products, please do not hesitate to contact our customer support team. We will be more than happy to assist you.

Thank you for shopping with Paceweb Shop.